Trustpilot is completely free to use for consumers - everybody can just go in and look at what people think, and leave their own opinion. For companies, we have a free product and we have a paid product. For free, any company can invite its clients to leave a review, companies can reply to the evaluations and they can gain from what their consumers believe about them. For the paid services, we enable business to show the reviews on their website where they can ideally utilize them to win more service. Business can automate a great deal of manual processes - that saves them costs, and then lastly we're using them more advanced insights about their clients that they can use to take action on and thereby improve their business," Peter Mühlmann, Trustpilot Creator and CEO.
#Why did you pick this service model?
" I think it's very crucial that Trustpilot has a healthy organisation design so that we can make the best investments, so that we can make it easy for you as a customer to discover the details that you're searching for, and so that we can invest in staff, in algorithms, in statistics to make sure that the evaluations are authentic. That's the only factor the evaluations work - that is if you as a customer can truly trust them," Peter Mühlmann, Trustpilot Founder and CEO.
Being open is in our DNA Trustpilot was developed in 2007 as an independent, open platform that sits in between companies and consumers and empowers both by making it possible for cooperation.
Research study has revealed us that individuals wish to share their experiences to make things better and when it comes to composing evaluations, they won't stand for censorship or delays. That's why being open is so crucial. We motivate all customers who have had a recent, real experience to share it with our neighborhood, since we believe that open feedback provides genuine value. Customers can make more educated decisions when they know what others have actually experienced and companies can improve and innovate by teaming up with clients and gaining from their feedback.
Real evaluations in real time icon Real evaluations, in real time
We allow anybody to post a review, which avoids services from goodadvise.org pre-screening or moderating what consumers actually check out. This is one of the key methods we're different from 'closed' or pay-to-access platforms where companies gather reviews as marketing collateral and can release the reviews they like and 'unpublish' those they don't (either after the reality or by pre-screening).
his is never the case on Trustpilot. We strongly think in the power of being open to everyone and are defending a more transparent evaluation industry. We likewise know this comes with terrific obligation, which is why we're continuously enhancing our efforts to tackle phony reviews, scams and abuse.